Whatever the sector and the aspects that require transformation in an organization, there are at least five constant factors that must be considered in any plan that means transformation and therefore impact on the business model.
These factors are always supported by the collaboration Both at the initiative level that can be launched by a team leader from the global plan, and with respect to the people who step by step begin the process of proposing, developing and applying their own initiatives.
The key to the success of the Digital Transformation is the support of the people in the initiatives, showing their fit into the global plan, so that the people are part of the whole process and at the same time a catalyst of the process for the rest of the colleagues.
El escort model integrating all the professionals, clients and partners ensures the balance of the strategy, the new economy and the new habits.
The five aforementioned factors of the Transformation plan are order, the customer at the center, holistic vision, flexibility and adaptability.
Ordered
Separate initiatives have less impact than if they are part of a comprehensive plan with the rest of the initiatives.
Otherwise, they suppose a separate investment in resources and therefore the benefit derived from the global transformation and the sharing of objectives with the rest of the teams is not extracted, to which the opportunity cost must be added.
Customer in the center
The activities must have as priority elements the service to the internal and external client and to the income statement. The quality of the proposed solutions have a direct impact on quality (NPS), efficiency and effectiveness, as well as brand positioning.
holistic
Comprehensive vision of the Organization, the departmental and functional model, the people that make it up, and the Market integrating the trends and changes in priorities derived from the application of the Plan.
Flexible
In a changing market, with uncertainties, with high volatility of trends, the plan as a whole and each initiative in particular must have enough versatility to adapt quickly to the changes that the market dictates.
Constant review of the Plan
Flexibility at the initiative level has a superior vision at the Plan level. Depending on the needs/priorities of the Environment, it can mean a change in priorities, eliminating initiatives in progress and the displacement of teams to new functions, changes, mergers or other actions for which it is necessary to be prepared.
These changes should not substantially affect the strategy, so that the organization does not enter into a constant entropy, but in small changes of course maintaining the culture of the teams, the vision, mission and values of the company.
