When talking with the majority of those responsible for different businesses in different sectors, they equate operational improvements in all areas of the organization with the growth of the business itself.
These scenarios are not new, and in all moments of global, sectoral or company-specific crises, this same exchange of priorities has occurred (more references in the book: Companies that last).
Process reengineering, or process automation, has the greatest impacts in those moments of uncertainty, and on the other hand they are necessary for your survival:
- Efficient available resources.
- Broaden and focus on people's tasks, unloading them from tasks with little added value.
- Increases responsiveness to market needs.
- Reduce costs derived from incidents with customers or human errors
- Eliminate technological and operational costs of procedures and tasks with low added value
- Obtains more effective metrics regarding the internal mechanics of the organization and allows learning and decision-making on them
- Retains customers by having quick and appropriate responses to their needs
