The software of Sticking it helps companies make better decisions and get their jobs done. Thanks to a scalable architecture and its low code platform, global or large organizations can maintain process optimization and efficiency, in an agile way and prepared for the future.
With more than 6000 employees in the world, and with a wide network of partners, its annual turnover exceeds one billion dollars.
The Pega suite provides a complete solution for hyperautomation for the companies. Among its elements, the following stand out.
intelligent automation
Intelligent Automation is a suite that includes the main basic elements of a project (Automation, Case Management and Robotization).
The main application of this set of tools are the use cases that require a powerful Workflow, although far removed from the BPM of the 2000s, such as those IBM Business Manager (formerly Lombardi) or TIBCO that have an excellent application for industrial processes but for complex service companies, they do not generate an excessive set of exceptions since their philosophy is to model the processes as if they were linear, like a production chain
Linear processes, in the world of services, with clients who wish to have their doubts resolved from a mobile application, direct call, chat or web, in services open 100% of the time. All this with the occasional use of the office network or face-to-face commercials.
The type of financial process that can be found in this group is the origination of loans or mortgages, Middle or Back Office operations and all those that have complex internal approvals but need constant auditing processes such as the creation of new products.
One to One Engagement Strategy
The heir to the rules engine of Sticking, which was the origin of the company, complemented by the algorithms acquired when buying the company chordiant gave rise to the main product of Sticking: Customer Decision Hub that Forrester has named as "the absolute leader in all things Real Time decisioning." Among the clients that are applying this technology extensively are Wells Fargo, HSBC, RBS, CBA, etc.
Customer Service
above the platform Sticking, have developed a Customer Service application with all available connections (IVRs, Chats and messaging of all kinds, emails...) that allows customers to be served from a few microjourneys that are already prefabricated and available on the platform, or personalized tours for each client.
The microjourneys mentioned are the types of response that the end customer, the user, expects to receive when connecting with the company through any channel, usually online channels.
Examples of this type of process, in the case of a bank, can be a visit to online banking to make an early repayment of the mortgage (Microjourney early repayment), to change the usual contact address (Microjourney change of address) or to add a co-owner, … This type of process or prepared Microjourneys are being used by companies such as American Express, CISCO or AIG worldwide.
Use cases
Onboarding process and KYC
Sticking It has compliance rules for 72 countries in the world and a KYC (Know Your Customer) monitoring process. The independent analysis consultancy charts has qualified it as a market leader. Although there are niche competitors like phenergo, the difference in market penetration of Sticking It is very wide and continues to increase.
Smart Payment
The process of payment disputes with or without a credit card Sticking It is being used by more than 30 large banks in the world and 1200 intermediaries (Barclays, Citi, TD Bank…).
The main advantage of Sticking is to maintain a very up-to-date dispute process with the latest regulations, compliance and best practices and to operate with Visa and Mastercard schemes.
It is especially attractive for entities due to the enormous time and money that is invested in the adaptations of the changes in the schemes.
There is also a version for managing payments through SWIFT.
