How to improve satisfaction by allowing employees to personalize their experience?

Many organizations are investing in improving employee satisfaction by helping managers determine what their employees want out of their work experience, and then offering their employees a consumer-grade experience. Unfortunately, it has produced limited benefits: Only 13% of employees are satisfied with their work experience.

To improve the employee experience, lHR leaders need to focus on equipping employees more effectively to personalize their own day-to-day experience rather than relying on managers to do it on behalf of employees. To enable this approach, organizations must:

• By moving from a manager-led approach to an employee-led approach, organizations can improve employee satisfaction with their work experience.
• Share information with employees that helps them evaluate their daily experience.
• Help employees use the information to personalize their daily experience.

Keys

• El 82% of HR leaders agree that the active involvement of managers is necessary for employees to have a good experience. However, managers face challenges that prevent them from effectively personalizing the experience of their employees.
• Although the 54% of employees indicate they want to take more responsibility for managing their own experience, only the 33% indicates that your organization allows you to personalize your daily experience based on your preferences.
• When organizations empower employees effectively, the probability that they are fully satisfied with their experience goes from 5% to 31%, more than six times more.

Recommendations

HR managers who want to equip employees to personalize their daily experience and improve satisfaction should

• Share information transparently to help employees diagnose their own experience gaps and areas where they want to improve their daily experience.
• Provide limited and relevant options for employees to personalize their experience, to prevent them from taking action because they feel overwhelmed with too many options.
• Guide employees to the next best action to make it easier for them to take action.